The Service awards tab allows your department to Track specific Service types for LOSAP Reporting
This replaces the "Is EMS?" or "Ignore" or "is Fire" checkboxes that were present in the R panel for some departments in NFIRS
This can be hidden if your department does not need or use this information as well from here with the Hide Service Type dropdown checkbox
To create a new Service type you can click New in the bottom left corner and enter the types you would like to track
Then you can map a specific type to be one of the following:
- Fire Service type
- EMS Service Type
- Ignore Service Type
The LOSAP report for your department will recognize if a specific NERIS incident should count to the respective column for your Service Awards
These Service Awards types can then be chosen from the Service Awards box on the Dispatch tab of the NERIS Incident Report
Mapping NERIS Incident Types To Service Award Types
As of RedAlert v2.0.17 a rule engine was added into the Service Award Types tab of NERIS Setup
This allows departments to specify which NERIS Incident types, automatically map to a specific Service Awards Type, the rules behind that mapping, and a way to update any existing incidents with these rules now in place
What does this mean?
Within the old NFIRS system, the service award type for each incident was hardcoded based on one of the Situation Found codes to set the incident to be a "Fire" type, or a "EMS" type
NERIS is not NFIRS, and NERIS is much more dynamic in what types of incidents occur and the reporting type that the USFA is looking for.
Which is why the Rules Engine was created, to allow departments to mimic the same type of mapping that was done in the old NFIRS system, but with more control and adjustability
How does it work?:
The new rules engine looks in 2 places to grab what service types are being used for your incidents
1. The engine checks the type that is entered into one of these 3 sections here to be applied:
2. The dropdowns above check the Incident Service Types for what can be filled into the dropdown fields
Once there are Service Types entered in your system, and you have entered which service types are needed for Fire, EMS, or Ignore, then the engine can be configured
Each configuration made by the user will update the bold text at the bottom as an easy to read sentence based on the rules that you create, this changes dynamically as the user selects the options desired
Using the engine:
By default, 2 rules are entered into the system automatically for the department as follows:
These can be changed by opening the record, or you can add a new rule into the engine by clicking "New" in the bottom left corner, then you will see the following:
IMPORTANT: The sequence number determines the priority of the rule when an incident type is applied to a NERIS report. A rule with a Sequence number of 1, will be prioritized over a rule with a sequence number of 5
Condition Rules Entry:
1. Use Generic NERIS Incident Type checkbox
This enables the NERIS Incident type dropdown to be simplified into the 6 generic Incident Type Groups
If the Use Generic NERIS Incident Type checkbox is disabled, the dropdown selection will update to show the specific NERIS Incident Types
2. Match all NERIS Incident Types except
This is used to make exceptions within the rules that are created by the department, like in the example below, the rule is configured that if the NERIS Incident type is NOT medical, then the Service type should be set to FIRE
- If the Match all NERIS Incident Types except checkbox is disabled, then the rule is no longer treated as an exception and the sentence would read as follows below:
Examples:
If the Primary Generic NERIS Incident type, is "Medical", Then, the Service Awards Type should be set to "EMS"
If the Primary NERIS Incident Type is "FIRE: Construction Waste", then the Incident Service Type should be set to "FIRE"